Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. We aim to complete returns within 3-5 working days, but this may take up to working 14 days during busy periods. Exchanges will be sent to the original delivery address unless communicated in writing from the email address used to make the order. Please note, refunds can only be made to the original payment method. This does not affect your statutory rights. This includes: Gifts cards, perishable items with an expiry date, personalised products & unsealed undergarments such as compression gear. Some items are excluded from returns unless faulty. You can always contact us for any return question at you wish to return an item, please return it in it’s original condition, this includes any tags and manufactuers packaging, undamaged & unused. Please make sure that the items are returned in their original packaging. We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Once the information has been verified, you will be contacted by a member of our returns team. Your order number and email address used to place your order will be required. Ts&Cs and late fees apply.To make a return, a link can be found to our returns request form under the essential guides tab at the bottom of every page or under the help section of the navigation bar. Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. *Klarna's Pay in 3 is an unregulated credit agreement. Debt collection agencies are used as a last resort.3 instalments gives you flexibility to shop without interest.A new way to pay that's an alternative to a credit card.To check your eligibility, Klarna will perform a soft search with a credit reference agency. Select the Klarna option and enter your debit or credit card information. ![]() No interest and no fees when you pay on time*. The first payment is made at point of purchase, with remaining instalments scheduled automatically every 30 days. Spread the cost of your purchase into 3 interest-free instalments. *Klarna's Pay in 30 days is an unregulated credit agreement. You must be 18+ and a UK resident to be eligible for this credit offer. Debt collection agencies are used as a last resort.Not making your payment on time could affect your ability to use Klarna in the future.Report returns directly in our app and only pay for the items that you keep.Complete the payment in full after purchase at no added cost.Paying after delivery allows you to try before you buy and is the easiest way to shop online. Make your purchase today so you can try before you buy. ![]()
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